Having been in the China sourcing business for almost 11 years now, I am often asked what is the most difficult aspect of working in China. My short answer is “Communication”. China manufacturers want to create the product you are asking for. What I have come to appreciate is just how nuanced our thoughts are, and how good communication is taken for granted. Continue Reading…
Usually I am writing detailed blogs about China Sourcing. But not this time. It is time to take a break from China Sourcing and celebrate life. One of the perks of being in China for over 10 years now is having the privilege of participating, in a small way, in the lives of my staff and friends in China. As I sift through all the memories of factory tours, difficult negotiations and solving a miriod of issues associated with each case, the things I remember the most from my 39 trips to China so far, are the personal memories. And what strikes me today as I write, is watching the children my close friends in China grow up. It is startling sometimes to see such big changes when I swoop in from the US 4 times a year.
Accountability: The Key to China Sourcing
I am asked quite often; “How can you guarantee that my order from China will be perfect?” I usually say that we have procedures and a process to work through quality issues. We have a whole list of things to do including the development of check lists, photos and video confirmation, and third party materials testing — just to name a few. But I don’t talk too much about what we are doing behind the scenes to increase accountability on the China and client sides. It dawns on me that maybe I should be bragging (just a little) about our accountability effort and how it saves time, money and benefits all three parties (our client, the factory in China and us- Avela Corporation).
And just like my last blog (I am not the hammer and you are not the nail) about negotiating by relationship and not through leverage, relationships play a large part in achieving accountability. An investment in relationship is an investment in accountability. When you have a real relationship, both parties do not want to let the other down. And that fosters accountability. But there are more layers to accountability than just having the clarity and good communication from a good relationship. Anther layer is commitment. Nothing sings louder than showing a Chinese factory that you are committed to your business, your product’s quality and to their success. No commitment is a template for failure in China.
China Sourcing is about the details…
And of course you have heard of the old business axiom, “What gets measured gets done“. Chinese factories respect this concept, so the more specific and detailed you are about your product and how it is made, the more accountable they will be. It shows that you care and are serious. In other words, if you provide every detail they need to succeed, you are not one of those “high maintenance” clients. Yes, they have similar stories of high maintenance and tell me that getting good information from a client is like pulling teeth.
Naturally, accountability is a two way street, so they will ask you about your responsiveness to problems and willingness to listen and consider their advise as they parse the issues involved in creating your product. When you show accountability, you get accountability. This leads me to one of my favorite phrases, “No plan survives its collision with reality” by the author of Fierce Conversations- Susan Scott. For me, that means we need to allow time, financial investment and patience to achieve a real success in China.
You need an experienced liaison for your China sourcing project
And as the sourcing liaison between our clients and the China factory, we perform these efforts as second nature now. But it was not always this way. It took us time to learn to foster accountability through the language and cultural and even the social political differences that exist. And I am thinking I need to appreciate my team more for how accountable they are and say thank you more often.
China Sourcing Agent : Avela Corporation is an experienced China sourcing agent which will assist your company in manufacturing project in China.
Relationship Sourcing in China
There are tons of articles and books on the do’s and don’t of etiquette and culture in China. Everyone who wants to do business in China should have this basic understanding. But once you are past these formalities and want to develop a long term relationship, the foundation I like to build on is “I am not the hammer and you are not the nail”
Sourcing in China – When I Started My Business….
10 years ago when I started my China sourcing business, I saw China as a cheap place to produce goods for my clients. And my job was to get the lowest price possible at an acceptable quality. Sounds reasonable right? I was the hammer and they were the nail. I was a relentless negotiator. And this worked fine for awhile. I had found success. But as my business matured and I was looking for repeat orders and not event driven, one time deals, it became apparent that I needed to build relationships and my hammer/nail strategy was not working. In fact, it was not long before I found out I was not even getting the lowest price I thought I was. How could that be? I was getting bids from multiple sources and pitting them against each other. What I found was that these manufacturers were used to guys like me and knew exactly how to work me. I was the nail and they were the hammer.
Sourcing in China Requires Being a Good Listener?
So I took the time to stop negotiating and start asking questions and being a good listener. And what I heard was that these manufacturers wanted the same things but we were not listening to each other. We both wanted relationships. But in China you need to invest in the relationship. The fact that you are the buyer does not hold as much weight as you might think.
So what does that relationship investment look like? First the Chinese manufacturers want commitment. They would like to know that you are ready to give as well as take. They want to understand your long term goals so they can begin thinking about how they can contribute to a mutual future. They want to connect with you on a more emotional level to see what kind of person you really are. They want to build trust over time. And the thing that struck me the most was how I had ben missing the point all along. Stability and relationship were factors in not only the price but quality as well. As I changed my tact and became attentive to stability and relationship, I found out that price and quality took care of themselves.
I am not saying you still don’t negotiate price. You absolutely do. But you do it in a more sophisticated way. And you do have to watch quality closely, but when trust is part of that equation, communication and goals become aligned. When goals become aligned, greater accountability follows. And instead of a hammer/nail relationship you have an investment in your future in China. Contact Gary for your sourcing in china needs.
Every year at this time I am giddy with excitement and anticipation at the prospect of attending the Canton Fair in Guangzhou China. I have attend the Canton Fair over 12 times in the last 10 years and I am always amazed. Maybe I am easily impressed but you tell me if there is anything trade show wise that is more impressive than the Canton Fair?
- Phase 1: 15th-19th October 2010 9:30-18:00
- Phase 2: 23rd-27th October 2010 9:30-18:00
- Phase 3: 31st October – 4th November 2010 9:30-18:00
- Exhibition Space: 1,125,000 square meters (12,100,000 square feet)
- Number of Booths: 56,915 standard booths
- In 2009 the number of international buyers to attend the October Canton Fair was 188,170 from 212 countries
The organizers completely change out this vast facility 3 times during the 20 day event to accommodate the three phases. Just that alone amazes me. I am struggling with descriptors of this amazing event which happens each October and April in China so I thought I would attach a video I made of the fair from last year.
If you are involved with merchandising or manufacturing in any way you really should treat yourself and spend at least 3 days at this fair. If you have never been there, I promise you it will blow your mind. And even though I have been to the Canton Fair many times with clients in tow, every time I go, it starts the creative juices flowing for new products available for my customers, and ideas of new customers I need to be calling on because of what I have experienced at the Canton Fair.
I always say that there are three big reasons to have China on your radar.
- 1. Sourcing Products and Services in China to save cost and make your business more competitive.
- 2. Understanding the 2nd largest market in the world, which is China of course. You should be considering offering your products and services to the Chinese market which is growing by leaps and bounds.
- 3. China is a competitor with almost every business category you can name and it is a very good idea to get to know your competition.
And in many cases it is all three of the above reasons. And there is no better way to get your arms around China than to attend the Canton fair.
This seasoned Canton Fair attendee wonders if you are ready to attend and if not, why not?
So what does business transparency have to do with China Sourcing?
I will get to that in a minute, but let me set the stage.
As the transparency movement drives businesses to be more open about their products and services, it is becoming routine to expect full disclosure on the who, what, when, where and how our products and services are offered. It has gone way beyond “features and benefits”, and now with instant tools like FaceBook and Twitter,Â just to name a few, we are at the instantaneous mercy of the fingertips of our customers. There are whole new sets of questions being asked about our corporate cultures, how we treat vendors, employees and customers and even what our corporate values are as it pertains to our local environments and the world as a whole.
China Sourcing: Transparency Drives the Market…
From the consumer’s perspective, “Why are we in business” has more to to do with making life better and doing no harm than some of the seemingly more practical answers of the past, i.e, Â making money, creating jobs and providing opportunity. Those things are great, but not what people are tweeting about. And we are judged on these transparency driven questions as much if not more than our features and benefits these days. And the thing is, we have got to get it right as someone is always watching.
Sound scary? Not really. It just sounds different and the good news is that it is driving a more responsive and responsible business culture.Â Now back to China.
Providing Value to Your China Sourcing Project with Transparency…
In my business, transparency has been part of our business model for almost 10 years. As a service oriented business, we have always made all information we find on behalf of our customers available. It always seemed to make sense to me. The goal has been success for our clients and there is no way we can possibly know everything about every client business we serve. So we need to partner with our clients to make sure great decisions are made on their behalf. When I first started, most people said that I needed to protect my sources, that customers would go around me if they find out critical information. I always believed that if we were structured to offer value through transparency we would be stronger for it. This has turned out to be the keystone of our business. And yes, we get asked about sweat shops, child labor and other socially responsible questions. These types of things are factored into everything we do in China. And the interesting thing is that these movements and ideals are permeating China too despite things you might read. I see it first hand. It is starting slow, but gaining momentum.
China Sourcing Transparency: What are your thoughts about the transparency movement? What are you doing about it?
I was thinking about my job and what it really represents. It struck me that sourcing products and services in China is all about change and I am really a change agent. I guess that is why I only deal with top executives as change is too difficult to power up from the bottom. Powering change from the top down is where change is most likely to occur. And change seems like such a natural process, but I know from personal experience that it can be painful. So I Googled “Change Agent” and found a wonderful Blog by Bill Taylor of the Harvard Business Review. (The 10 Questions Every Change Agent Must Answer) “Indeed, when it comes to creating the future, the only thing more worrisome than the prospect of too much change may be too little change.” – Bill Taylor-HBR
I can speak from personal experience that China is all about change and creating a new future. It is breathtaking. And the winds of change in China are contagious. Well, as I fancy myself as a change agent, Bill Taylor’s blog is challenging me. What I hear him saying is that wise people are always looking for and embracing change. In that way, because change is inevitable, it can be strategic and painless, as long as it is part of your plan.Â What am I doing to change my business prospective?
Here is what I have decided to do to initiate change and become a little wiser. We have been sourcing products and services in China for almost 10 years. Most of what we do ends up as goods coming from China to the US market. China is now the 2nd largest economy in the world and I think it is time to develop a liaison service that helps our customers introduce their products to the burgeoning Chinese domestic markets. So this fall I will travel to China to start developing relationships that will allow us to offer the Chinese domestic market to my present and future clients. This is what I intend to do that represents purpose driven change in my company. How about you and your company?
Tell me what will you do to create purpose driven change in your company or life in 2010/2011?
BTW: Here are Bill Taylor’s 10 questions.
- Do you see opportunities the competition doesn’t see?
- Do you have new ideas about where to look for new ideas?
- Are you the most of anything?
- If your company went out of business tomorrow, who would miss you and why?
- Have you figured out how your organization’s history can help to shape its future?
- Can your customers live without you?
- Do you treat different customers differently?
- Are you getting the best contributions from the most people?
- Are you consistent in your commitment to change?
- Are you learning as fast as the world is changing?